Dear Vacations To Go Customer,
In the past few days, nearly every cruise line suspended sailings worldwide, for periods ranging from 30 to 60 days. The shutdown became inevitable as the global spread of COVID-19 put ships in danger of quarantine and as countries around the world placed severe restrictions on the arrival of international travelers.
New cases of COVID-19 are in steep decline in China--where the virus has been active the longest--but have yet to peak in most other countries of the world, including the United States. That peak will arrive in the coming weeks and we'll probably need to get to the other side of it to know exactly how and when the cruise industry will reboot.
As the world's largest seller of cruises, Vacations To Go is working with our cruise line partners to process an unprecedented number of cancellations and rebooking requests. Hold times have been much longer than usual and I sincerely apologize for the inconvenience.
Many customers have chosen future cruise credits (FCCs) rather than refunds and we are standing by to help you use those credits to rebook. There is no rush to use these new FCCs.
We have created a comprehensive guide to all coronavirus-related cruise news, by cruise line, and you can see it by clicking here
or by clicking the link at the top of every page of VacationsToGo.com. The guide contains the dates of suspended service, the latest cancellation and refund policies and more, for every cruise line. We will update this page every day as things change.
COVID-19 is the biggest challenge the cruise industry has ever faced but cruising is the highest-rated vacation option and by far the easiest and most cost-effective way to see the world. The industry will recover from this massive disruption.
From the Vacations To Go family to all of our friends and customers around the world, to those preparing for the gathering storm and to those who are already in it, stay safe and strong and take care of yourselves. We will be doing the same.
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Vacations To Go
5851 San Felipe Street, Suite 500
Houston, TX 77057